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ABOUT THE ROLE
Evil Empire Studios is looking for a Customer Service Overlord to help manage studio bookings and keep day-to-day operations running smoothly behind the scenes.
This role is primarily focused on coordinating bookings and communicating with clients. You will be the first point of contact for many productions, handling emails, contracts, payments, and administrative tasks that keep the studio organized and running efficiently. Most of the work is remote, but you must be based in Hamilton or the surrounding areas, as occasional in-person support at the studio is required.
BOOKINGS AND CUSTOMER SERVICE
Responding to booking inquiries via email in a clear, friendly, and professional manner.
Coordinating studio bookings and calendars.
Managing a shared email inbox with other team members.
Processing payments and issuing invoices.
Ensuring timely follow-ups and strong client communication.
CONTRACTS AND INSURANCE
Sending booking contracts and ensuring they are signed before shoots.
Reviewing Certificates of Insurance to confirm accuracy and compliance with studio requirements.
Following up on missing, expired, or incorrect documentation.
Keeping booking records complete and properly filed.
ADMIN AND OPERATIONS
Supporting and improving booking and administrative systems.
Coordinating studio greeters when required.
Assisting with general administrative tasks as needed.
Coordinating studio workers for bookings, including confirming availability, scheduling shifts, and providing clear task lists and timeframes.
Communicating expectations such as call times, duties, and duration of work for each booking.
Confirming agreed-upon pay rates and ensuring workers have the information they need ahead of time.
STUDIO SUPPORT
Occasionally opening and closing the studio for bookings.
Light cleaning, organizing, and small operational tasks.
Helping ensure the studio runs efficiently when you are on site.
SCHEDULE AND AVAILABILITY
Emails must be checked and responded to twice daily, by 12 PM and 5 PM, Monday to Friday.
Occasional weekend work may be required.
Minimum commitment is approximately 1 hour per day.
Weekly hours typically start at 3 hours, with the ability to grow up to 20 hours depending on studio needs and your availability.
WHO THIS ROLE IS FOR
This role is ideal for someone who needs flexibility and enjoys working from home.
Highly organized and detail-oriented.
Has excellent written communication and email etiquette.
Is comfortable handling payments, invoices, contracts, and insurance documents.
Learns quickly, works independently, and solves problems confidently.
Lives in Hamilton or the surrounding areas and can occasionally be on site.
REQUIREMENTS
Strong organizational and communication skills.
Comfort with basic financial and administrative tasks.
Ability to manage multiple priorities in a shared inbox.
Comfort coordinating and communicating with studio workers, including assigning tasks, confirming schedules, and outlining expectations clearly.
Experience in film or photography, or familiarity with industry terminology.
Two professional references.
No formal education is required.
GROWTH OPPORTUNITY
There is room for this role to grow as the studio continues to expand. We value people who take ownership, improve systems, and want to grow with the company.
HOW TO APPLY
Please fill out the application form at www.evilempirestudios.com/Jobs.
A resume is required. No cover letter needed.
APPLICATION TIMELINE
Applications close on January 13th, 2026.
Interviews will take place between January 14th and January 23rd, 2026.